This report details the human-centered design approach taken by STI4D and OMASI to design the Telehealth system, as part of the InnovateUK funded project: ‘Innovative Access to Healthcare in Remote Communities‘. This document does not standalone, and is supported by numerous reports describing the research questions the HCD process seeks to answer, and the outcomes and learning from the 10 community engagement activities carried out alongside desk-based research, practical tests, and drawing on local partners’ knowledge. It also describes how the research informed the design of the alpha telehealth system, which was trialled in the remote village of Loswaki, the learning from which has informed the design priorities of the beta system which sets the roadmap for the future iterative development of the telehealth concept.
The approach used for this project drew on principles of human-centered design, focusing both on the end users of the system, taking account of their needs, priorities, perceptions, and existing health practices, and understanding the context in which a telehealth system would operate.
